Process for quality

Process for quality of service

The expectations expressed by EV drivers are not only about increasing the number and charging capacity of publicly accessible networks, but also about preventing anomalies and difficulties encountered in their use, particularly in accessing the various charging stations while roaming, i.e. using a single means of authorization, typically an RFID badge, issued by the mobility operator to which they have subscribed. The AFIREV developed in 2019 a first booklet of recommendations based on the findings of that time.

All stakeholders must mobilize to address these anomalies of multiple natures that hinder the adoption of electric vehicles. This is why AFIREV has launched a double initiative:

  • To publish a list of measures to be taken to deal with anomalies and difficulties, from the design stage of a new charging network to its operation, and in the relationship with users. About thirty of these elementary measures resulting from the feedback of experience are thus gathered in “quality charters” proposed to the signature of the concerned actors, allowing them to check and attest by themselves the respect of the adopted measures.
  • Create a quality observatory, measured by quantitative indicators and user surveys, to record the quality level of publicly accessible networks over the course of a year, monitor it over time, and detect new anomalies and difficulties that should lead to an update of the quality charters. A first result of its operation is expected at the beginning of 2021.

This approach is proposed to all the players concerned: investors and owners, charging points operators, service providers and roaming service platforms.

As a matter of facts, it would not be sufficient that each of them commit to ensuring the quality of their services independently of the others; they must rally behind a coherent and common approach, capable of giving drivers confidence in their ability to charge their EV wherever they are, with a harmonized access to charging service regardless of the network, guaranteeing smooth and secure interoperability for roaming.

All the details and the procedure for signing the charters are available on this web site.